1.About delivery charges
The delivery charge does vary with each Seller.
As a fact, Sellers do incur higher shipping expenses, especially on low value products. In these cases, taking a nominal charge for delivery would help them to offset logistics expenses. Some Sellers might simply waive off the delivery rates, if you shop for a pre-defined value.
For shipping, user should pay the minimum charge from Rs.45 ends with Rs.65 is essential for all the Exams9.in buyers.
2.Why delivery dates do not correspond to X-Y business days, delivery timeline?
It might be that our courier partners or the Seller might have a holiday right between the days of placing the order to the delivery date that is based on timelines, which are shown on the product page. Here, an additional day is added to estimated date. Some Sellers and courier partners might have holidays on Sundays which is factored in the delivery dates.
Estimated delivery time
Generally Sellers procure items and ship them within the specified time as mentioned in the product page. The business days exclude Sundays and public holidays.
The estimated delivery time does depend on following aspects:
· Seller providing the product.
· Seller having product stock.
· Destination where the order is to be shipped, including the Seller location.
Are there hidden expenses (Octroi, sales tax, etc.) on products sold to EXAMS9.IN by Sellers?
No. There are no hidden charges for your purchases with Exams9 Books. The list prices are all inclusive and final. What you see on the product page is what you will have to pay.
Also, there are no hidden delivery charges. They are charged (if any) additionally, depending on shipping policy of the Seller.
3. Not interested in an item. Need to return it. How to arrange for pick-up?
It is easy to return products. Contact us for initiating returns. Our customer care executive will call you to explain the entire process after the return is initiated.
Our Logistics arm is sure to facilitate pick-up wherever possible. If the pick-up is not done by our own Logistics arm, then the item can be returned through any Third Party Courier company. The Seller will bear the return fees.
‘In Stock’, ‘Available’: What do these tags mean?
Items that are listed as ‘IN Stock’ have a delivery time mentioned by the Sellers based on the postal code of delivery location (generally 2 to 3 business days, 4 to 5 business days, or 4 to 6 business days at places where a standard courier provider is available). In case of other locations, orders are to be sent only by Registered Post via Indian Postal Service that might take about 1 to 2 weeks. This depends on the delivery area.
· ‘Out of Stock’
Presently, this product is unavailable for sale. Utilize ‘Notify Me’ feature for knowing when the product is available for purchase.
· ‘Temporary Unavailable’
Items that are ‘Temporarily Unavailable’ are presently out of stock and unavailable for purchase. However, chances are that the item could be in stock very soon. Utilize ‘Notify Me’ feature for knowing its availability.
· ‘Back in Stock’
These are popular sold out products. You can pre-book the item which would be shipped to you as per the Seller’s mentioned timelines.
· ‘Permanently Discontinued’
The item no longer exists with the Seller since its production is discontinued or obsolete.
4. Does Exams9.in deliver internationally?
Presently, EXAMS9.IN delivers only within India.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
10. Customer service
For all customer service enquiries, please submit an enquiry at email@example.com