Refund and Returns Policy

Refund Policy:

Exams9 reserve the right to cancel orders for the books in their sole discretion for any reason which can include but not limited to, the books being out of stock, or for any other reason without intimation to the user. In that case, Exams9.in will definitely refund your amount through the same mode of transaction what you have already made, within TEN days.

Return and replacement policy

We take immense pleasure in assisting you to take the right decision each and every time you rely on us for your purchase. We would like you to have a completely comfortable and convenient shopping experience.

We also proudly state that all the items sold through Exams9.in are 100% authentic and brand new (Except in the case of USED BOOKS Purchase). If by chance, the item that you received from one of our Seller is ‘Not as Described’, ‘Defective’ or ‘Damaged’, we make sure that that our Easy Returns promise gets you covered.

All purchases made by you on Exams9.in is backed with Buyer Protection for about Fifteen (15) days right from the delivery date, lest there are any issues faced by you.

How to return items purchased on EXAMS9.IN ?

Returns are very easy. Follow these simple steps:

—>Contact us. Provide details of Order ID.

—>Return request will be confirmed by Customer Support executives. They will provide all details and information about the return procedure

—>You need to make sure that the product is in original condition and unused. Include everything like labels, price tags, invoice and original packing with the item while returning

When returns are not possible?

There are few scenarios during which we will not be able to support returns. Below are they:

·        Return request being made outside specified time frame

·        Item is damaged due to use, or item not in same condition as when delivered

·        Books used that are not in original condition when it was delivered

·        Second hand books bought from our sources cannot be returned

·        No markings, names or indications should be written in the book.